MDP246 - Peer Mentoring: A practical approach to knowledge transfer

Course Schedule

#Days	Tuition	Course Schedule and Location	Schedule Your Own Training
1	$945	Would you like the opportunity to bring our training to your city? Leave the details to us – with a sufficient number of people, we’ll set up the location and manage all of the logistics for you.	Provide us with your information.

Credits/Units .7 CEU

Course description
Peer Mentoring teaches people how to transfer knowledge and deliver on-the-job training. Originally developed for engineers at Microsoft, Peer Mentoring has evolved over the last ten years to help thousands of individuals and teams cross-train, navigate transitions, and get new staff up to speed quickly and efficiently. The course is a fast paced, one-day program that uses plain language and practical tools to develop communication and training skills.

Who should attend
This course is for anyone at any level of the business who is responsible--whether formally or informally--for mentoring other employees. The tools and processes taught in this course will greatly increase the effectiveness of on-the-job training efforts while preserving the sanity of those who are called upon to mentor.

What you will achieve

Clearly set expectations for the roles of Peer Mentor, Manager and “Apprentice”

Reduced mistakes and frustration within the organization by paying attention to the importance of successful knowledge transfer

Improved communication between individuals and across teams immediately

A clear “training plan” for any new employee, or any existing employee looking to improve skills

Stronger goal orientation interwoven into your team’s culture through the Peer Mentoring tools

New leadership skills for Peer Mentors and opportunities to showcase them every day

What you will learn

Role definitions for peer mentors, managers and apprentices

Techniques for managing day-to-day interactions with less wasted time

Strategies for breaking vast knowledge into manageable chunks

How to define, prioritize and plan for training new skills

Model for creating a one-hour "lesson plan" in five minutes

Demonstration techniques that ensure the demo is learned in one round

A problem solving model that keeps responsibility with the apprentice

Tips for determining the least information necessary to make a point

Ways to identify and teach to different learning styles

Questions to ensure that learning has happened

Methods for preparing peer feedback

How to use visual, practical reminders for the peer mentor's desktop